Return Policy

At Aura Home Accent, we want you to love every piece you bring into your home. If you’re not completely satisfied with your purchase, we’re here to help.

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Returns

You may request a return within 7–14 days of receiving your order. To be eligible for a return:

• The item must be unused and in its original condition

• It must be in its original packaging

• Proof of purchase is required

Items that show signs of use, damage, or alteration may not be eligible for return.

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Non-Returnable Items

Certain items cannot be returned, including:

• Clearance or sale items

• Customized or special-order products

• Gift cards (if applicable)

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Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are issued to your original payment method

• Processing time may take 5–10 business days depending on your bank or payment provider

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Exchanges

We replace items only if they are defective or damaged upon arrival. Please contact us within 48 hours of delivery with photos as proof.

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Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Shipping fees are non-refundable.

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Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again

2. Contact your payment provider

3. Contact your bank

If you still have not received your refund, please contact us.

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Contact Us

For return requests or questions:

Aura Home Accent
Phone: 447426960744

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